Be on schedule.Score better.


1,000 words, APA 6, in-text citation, Cite two (2) or

1,000 words, APA 6, in-text citation, Cite two (2) or more scholarly references

**Chapter 2 Case document attached below

Assignment Details:

Using the following case* from Chapter 2 of your textbook, write a paper of 1,000 words or more using APA style and at least 2 references (one of which should be the textbook).

Face to Face—You and Your New Job in Customer Service

You have assumed a new role in customer service at United Booksellers. The organization has been heralded for its high-quality service and friendly atmosphere. The facilities are nice, and the efficiency and helpfulness of the employees are notable. Each store has its own coffee shop where patrons can relax and read. The organization employs 3,000 people and provides extensive customer service training before employees are allowed to interact with customers.

Answer the following questions in your paper:

  1. Are there any indicators of United Booksellers’ service culture? If so, what are they?
  2. As an employee of United Booksellers, in what ways do you feel that you could contribute to the organizational culture?
  3. If you were a customer, what kind of service would you expect to receive at United Booksellers? Why?

Table of Contents

Calculate your order
Pages (275 words)
Standard price: $0.00

Latest Reviews

Impressed with the sample above? Wait there is more

Related Questions

International Banking Law and Practice

Description Please use OSCOLA as citation style. Please refer to books below and the relevant document as attached: 1. Philip Wood : Law and Practice

Luke Gospel & Acts

Use Book materials to develop your paragraphs. (No additional outside sources are allowed) Book 1: Michael F. Patella, The Gospel according to Luke. New Collegeville

Organizational Values Presentation

Prepare a 10-minute presentation (10-15 slides, not including title or reference slide) on organizational culture and values. Describe how alignment between the values of an

Cities of the dead

Compose a short essay ( 2 pages) regarding Egyptian burial, which integrates art into religious practices. For examples of tombs, use one of the Great

New questions

Don't Let Questions or Concerns Hold You Back - Make a Free Inquiry Now!