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Conflict Identification and Resolution

We live in a very complex and culturally diverse society. When we bring individuals together from diverse backgrounds in a work environment conflict can arise when expectations are not realized or met. Rather than hoping conflict will go away, this paper will explore and identify the reasons for conflict and how to successfully address them in a team environment.

Write a four- to five-page paper (excluding title and reference pages) assessing the components of conflict. The following need to be addressed within your paper:

  1. Describe a conflict within an organization or team with which you are familiar.
  2. Identify and describe the source(s) and level of the conflict and support with evidence.
  3. Describe the steps taken to resolve the conflict or, if it is an ongoing conflict, propose steps to resolve the conflict.
  4. Describe a minimum of three conflict outcomes that could reasonably occur as a result of the conflict resolution. Support your reasoning for each possible outcome.

Your paper must use a minimum of three scholarly sources. Your paper must be formatted according to APA style.

 

Grading Rubric:

Description:

Total Possible Score: 10.00

Describes a Conflict Within an Organization or Team

Total: 1.00

Distinguished – Thoroughly describes a conflict within an organization or team.

Proficient – Describes a conflict within an organization or team. Minor details are missing.

Basic – Partially describes a conflict within an organization or team. Relevant details are missing.

Below Expectations – Attempts to describe a conflict within an organization or team; however, significant details are missing.

Non-Performance – The description of a conflict within an organization or team is either nonexistent or lacks the components described in the assignment instructions.

Identifies and Describes the Source(s) and Level of the Conflict

Total: 1.50

Distinguished – Identifies and comprehensively describes the source(s) and level of the conflict. Thoroughly supports the description with evidence from scholarly sources.

Proficient – Identifies and describes the source(s) and level of the conflict. Mostly supports the description with evidence from scholarly sources. The description is missing minor details.

Basic – Identifies and partially describes the source(s) and level of the conflict. Somewhat supports the description with evidence from scholarly sources. The description is missing relevant details.

Below Expectations – Identifies and minimally describes the source(s) and level of the conflict. Does not support the description with evidence from scholarly sources. The description is missing significant details.

Non-Performance – The identification and description of the source(s) and level of the conflict are either nonexistent or lack the components described in the assignment instructions.

Describes the Steps Taken to Resolve the Conflict or Proposes Steps to Resolve the Conflict

Total: 1.50

Distinguished – Thoroughly describes the steps taken to resolve the conflict or proposes steps to resolve the conflict.

Proficient – Describes the steps taken to resolve the conflict or proposes steps to resolve the conflict. The description is slightly underdeveloped.

Basic – Partially describes the steps taken to resolve the conflict or proposes steps to resolve the conflict. The description is underdeveloped.

Below Expectations – Attempts to describe the steps taken to resolve the conflict or proposes steps to resolve the conflict; however, the description is significantly underdeveloped.

Non-Performance – The description of the steps taken to resolve the conflict or proposal of steps to resolve the conflict is either nonexistent or lacks the components described in the assignment instructions.

Describes a Minimum of Three Conflict Outcomes That Could Reasonably Occur as a Result of the Conflict Resolution

Total: 1.50

Distinguished – Thoroughly describes a minimum of three conflict outcomes that could reasonably occur as a result of the conflict resolution. The reasoning for each possible outcome is thoroughly supported.

Proficient – Describes a minimum of three conflict outcomes that could reasonably occur as a result of the conflict resolution. Minor details are missing but the reasoning for each possible outcome is supported.

Basic – Partially describes a minimum of three conflict outcomes that could reasonably occur as a result of the conflict resolution. Relevant details are missing and/or the reasoning for each possible outcome is minimally supported.

Below Expectations – Attempts to describe at least two conflict outcomes that could reasonably occur as a result of the conflict resolution; however, significant details are missing and/or the reasoning for each possible outcome is not supported.

Non-Performance – The description of three conflict outcomes that could reasonably occur as a result of the conflict resolution is either nonexistent or lacks the components described in the assignment instructions.

Written Communication: Content Development

Total: 0.50

Distinguished – Uses appropriate, pertinent, and persuasive content to discover and develop sophisticated ideas within the context of the discipline, shaping the work as a whole.

Proficient – Uses appropriate and pertinent content to discover ideas within the context of the discipline, shaping the work as a whole.

Basic – Uses appropriate and pertinent content, but does not apply it toward discovering or developing ideas. Overall, content assists in shaping the written work.

Below Expectations – Uses content, though it may be unrelated or inappropriate to the topic. Content does not contribute toward the development of the written work, and may distract the reader from its purpose.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Critical Thinking: Explanation of Issues

Total: 1.00

Distinguished – Clearly and comprehensively explains in detail the issue to be considered, delivering all relevant information necessary for a full understanding.

Proficient – Clearly explains in detail the issue to be considered, delivering enough relevant information for an adequate understanding.

Basic – Briefly recognizes the issue to be considered, delivering minimal information for a basic understanding.

Below Expectations – Briefly recognizes the issue to be considered, but may not deliver additional information necessary for a basic understanding.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Reading: Analysis

Total: 0.50

Distinguished – Appraises tactics for relating ideas, text structure, or other textual features in order to gain knowledge or insight within and across texts and disciplines.

Proficient – Recognizes connections among ideas, text structure, or other textual features, to analyze how they support a sophisticated understanding of the text as a whole.

Basic – Recognizes the connections among portions of a text in considering how these connections contribute to a fundamental understanding of the text as a whole.

Below Expectations – Makes an effort to recognize portions of a text as needed to respond to inquiries posed in the assignment.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Control of Syntax and Mechanics

Total: 1.00

Distinguished – Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors, and is very easy to understand.

Proficient – Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors, and is mostly easy to understand.

Basic – Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors, which may slightly distract the reader.

Below Expectations – Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors, which distract the reader.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: APA Formatting

Total: 0.50

Distinguished – Accurately uses APA formatting consistently throughout the paper, title page, and reference page.

Proficient – Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.

Basic – Exhibits basic knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.

Below Expectations – Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Page Requirement

Total: 0.50

Distinguished – The length of the paper is equivalent to the required number of correctly formatted pages.

Proficient – The length of the paper is nearly equivalent to the required number of correctly formatted pages.

Basic – The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.

Below Expectations – The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.  

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Source Requirement

Total: 0.50

Distinguished – Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Proficient – Uses required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Basic – Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.

Below Expectations – Uses inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

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