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EN

“Customer Relationship Management in CARE USA

1. Create a scope for your application that you’ll design. The scope should consist of the following components: General project information (name, sponsor, and project manager) Problem or opportunity statement Project objective Project description Business benefits Estimated project duration for the whole development cycle of the project, not just the design 2. Identify the stakeholders for your project and identify at least five (5) key stakeholders’ needs. For each need, discuss the business problems to be solved 3. From your needs, determine at least seven (7) target-system features. 4. Produce a requirements management plan for your project. This plan will include: Requirements criteria or categories Feature request process Methodology for collecting input into the requirements process Traceability Meta-data to track Deliverables to produce Processes, policies, and procedures

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