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Purpose Resistance takes many forms and can be the cause for the failure of a potentially good change program. Understanding

Purpose
Resistance takes many forms, and can be the cause for the failure of a potentially good change program. Understanding resistance involves the ability to identify it, and then take action to diminish its effect. The reason for resistance to a change can vary from one person to another and from one situation to the next. This exercise is to help equip students with some options for dealing with resistance.
The Task
Listed below are a number of reasons why people may be resistant to a change. For each of the fourteen reasons, identify two actions that could be taken by management to reduce the prospect that it will be a significant source of resistance.
Reason for Resistance






Proposed Action
Innate dislike of change
Low tolerance of uncertainty
Perceived negative effects on interests
Attachment to organization culture/identity
Perceived breach of psychological contract
Lack of conviction that change is needed
Lack of clarity as to what is expected
Belief that the proposed changes are inappropriate
Perception that the timing is wrong
Too much change
Cumulative effect of other life changes
Perceived ethical conflict
Legacy of past changes
Disagreement with how the change is being managed
Guidelines for Answers to Questions
The answers to the questions in the exercises should draw from the range of strategies discussed in the section “Managing Resistance” (pp.263-269) in the textbook.

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