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 Research has shown that it is important to adjust the

 Research has shown that it is important to adjust the HCAHPS survey scores based on the type of procedure performed and presence of certain services, such as inpatient psychiatric care.

Why might patients who experience longer hospital stays tend to give lower scores on the HCAHPS survey? What factors play a crucial role in patient satisfaction? What further research might be necessary to improve the HCAHPS survey?

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