1. Saban is a top performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Pat (his direct manager) assigning him to a completely different account.
Pat has received complaints that Saban gets all of the good clients and is not a “team player.”
Saban responds to the message and asks for a meeting with Pat to discuss this change. Pat responds with another text message that reads: “Decision final. Everyone needs to get a chance to work with the best accounts so it is fair. Come by the office and pick up your new files.”
Moments later, Saban sends a text message to Karen, his regional manager and Pat’s boss. It simply reads, “We need to talk.”
Write a Block Business Letter from the perspective of company management. It must provide bad news to the recipient and follow the guidelines outlined in Chapter 7: Delivering Bad-News Messages in BCOM9 (pages 116-136).
The message should take the block business letter form from the posted example; however, you will submit your assignment to the online course shell.
The block business letter must adhere to the following requirements:
- Address the communication issue from the scenario.
- Provide bad news from the company to the recipient.
- Concentrate on the facts of the situation and use either the inductive or deductive approach.
- Assume your recipient has previously requested a review of the situation via email, letter, or personal meeting with management.
- Include the proper introductory elements (sender’s address, date, recipient’s address). You may create any details necessary in the introductory elements to complete the assignment.
- Provide an appropriate and professional greeting / salutation.
- Single space paragraphs and double space between paragraphs.
- Limit the letter to one page in length.
- Clarity / Mechanics:
- Focus on clarity, writing mechanics, and professional language/style requirements.
- Run spell/grammar check before submitting.